Synergy Terms of Service

Effective Date: November 10, 2026 | Last Updated: November 10, 2026

1. Acceptance and scope

These Terms of Service (“Terms”) are an agreement between you and Synergy Data Solutions, LLC (“Synergy Data,” “we,” “us”), 55 East Paulding Drive, Suite 152, Dallas, GA 30157, governing your use of the Synergy electrical asset management platform, including the web application, customer instances on synergydata.us subdomains, the sign-in service at auth.synergydata.us, mobile and offline use, and the website at www.synergydata.us (together, the “Service”). By creating an account, signing in, or using the Service you accept these Terms. If you do not agree, do not use the Service.

Electronic records. You agree that these Terms, our Privacy Policy and any notices we send you may be provided electronically, and that your electronic acceptance has the same legal effect as a handwritten signature. We keep a record of which version of these Terms you accepted and when. You may request a paper copy by writing to us at the address above.

Customer agreements come first. Most users access Synergy through an organization (a “Customer”) that may have a written subscription or services agreement with Synergy Data (a “Customer Agreement”). Any Customer Agreement governs the Customer’s rights and obligations, pricing, data protection terms and service levels. If these Terms conflict with a Customer Agreement, the Customer Agreement controls for that Customer and its users. These Terms govern your individual use of the Service as a user.

Who may use the Service. You must be at least 18 years old (or the age of majority where you live) and authorized by a Customer, or by Synergy Data, to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind it, and “you” includes that organization. You may not use the Service if you are located in a country subject to comprehensive U.S. sanctions or are a person with whom U.S. persons are prohibited from dealing.

2. Accounts and sign-in

Accounts. Accounts are created by a Customer administrator or by Synergy Data. You must have an authorized Synergy account to use the Service, and your organization’s administrator controls whether you have access and what you can see and do. You must provide accurate information and keep it current. Each account is for one named person; do not share credentials or let others use your account.

Signing in with Microsoft or Google. You may sign in using a Microsoft or Google account instead of a Synergy password. When you do, you authorize Synergy Data to receive your basic profile information from that provider as described in our Privacy Policy, and your use of the provider’s account remains subject to that provider’s own terms. We do not control those providers and are not responsible for their availability. Signing in with a provider only connects you to a Synergy account that already exists for you; it does not create one. You can unlink a provider on your Profile page at any time.

Security. You are responsible for keeping your credentials and your Microsoft or Google account secure, including any multi-factor authentication, and for all activity under your account. Tell your administrator or client.support@synergydata.us right away if you suspect unauthorized use. Synergy Data may suspend an account to protect the Service or its users.

3. Acceptable use

You agree not to:

  • use the Service for anything unlawful, or to upload content you do not have the right to use;
  • access or attempt to access another Customer’s instance or data, or any account other than your own;
  • probe, scan or test the vulnerability of the Service, bypass authentication or access controls, or interfere with its operation;
  • reverse engineer, decompile or copy the Service except as the law expressly allows;
  • use automated means to access the Service except through interfaces Synergy Data provides for that purpose (such as a documented API with an authorized API key);
  • upload malicious code, or content that is defamatory, infringing or harmful;
  • resell, sublicense or provide the Service to third parties except as your Customer Agreement permits; or
  • use the Service to build a competing product.

Synergy Data may investigate suspected violations and remove content or suspend access as described in Section 8.

4. Customer data and privacy

Ownership. Asset records, test results, data sheets, photos, drawings, documents, reports and other content entered into the Service (“Customer Data”) belong to the Customer whose instance holds them, or to the party that owns them under a Customer Agreement. Synergy Data claims no ownership of Customer Data.

License to operate. You grant, on your own behalf and on behalf of the Customer that authorized your use, Synergy Data a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display and back up Customer Data solely to provide, secure, support and improve the Service, and as otherwise permitted by a Customer Agreement or required by law.

Your responsibilities. You are responsible for the accuracy and legality of Customer Data you enter and for having the rights needed to enter it. The Service helps organize and report on electrical testing and maintenance records; it does not replace professional engineering judgment, applicable codes and standards (including NFPA 70B and 70E), or your organization’s safety procedures.

No monitoring and no duty to act. The Service does not monitor electrical equipment and does not evaluate whether any equipment is safe. Maintenance intervals, due dates, reminders, compliance indicators and other scheduling features are calculated from the data entered and are general guidance, not an engineering assessment. Test results and reports entered by testing companies or other users are their responsibility, and Synergy Data does not verify them. The Service may not alert anyone to a missed test, overdue maintenance, an out-of-tolerance result or a hazardous condition, and Synergy Data has no duty to review Customer Data or to detect, report or act on anything shown in it. Entering information in the Service does not put Synergy Data on notice of any condition or transfer responsibility for any equipment or facility to Synergy Data. If you believe equipment presents an immediate hazard, follow your organization’s safety procedures and contact a qualified person.

Offline data. The Service stores a copy of your data on your device so you can work offline. You are responsible for securing that device and for synchronizing your work; data entered offline is not received by Synergy Data until it synchronizes.

Privacy. Our Privacy Policy explains how we collect and use personal information, including information received from Microsoft or Google when you sign in. It is part of these Terms.

5. Intellectual property and feedback

The Service, including its software, design, templates, documentation and trademarks, is owned by Synergy Data and its licensors and is protected by intellectual property law. Subject to these Terms and any applicable Customer Agreement, Synergy Data grants you a limited, non-exclusive, non-transferable, revocable right to use the Service for your organization’s internal business purposes. No other rights are granted.

If you send us suggestions or feedback about the Service, you grant Synergy Data a perpetual, irrevocable, royalty-free license to use it without obligation to you.

6. Availability, changes and third-party services

Availability. We work to keep the Service available but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, updates and events outside our control may cause downtime. Service-level commitments, if any, are in a Customer Agreement.

Changes. We may add, change or remove features of the Service. We will give reasonable notice of changes that materially reduce core functionality.

Support. Support is provided to Customers under any Customer Agreement. Users may contact client.support@synergydata.us.

Accessibility. If you have difficulty using the Service because of a disability, or need information from the Service in an alternative format, contact client.support@synergydata.us and describe the problem. We will work with you to provide what you need.

Third-party services. The Service relies on third-party services such as Microsoft Azure hosting and Microsoft and Google sign-in, and may link to third-party sites. Synergy Data is not responsible for third-party services, and your use of them is subject to their terms.

7. Disclaimers, limitation of liability and indemnity

Disclaimer. EXCEPT AS EXPRESSLY STATED IN A CUSTOMER AGREEMENT, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SYNERGY DATA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. SYNERGY DATA DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED OR ERROR-FREE, OR THAT DATA WILL NOT BE LOST. THE SERVICE IS A RECORD-KEEPING AND REPORTING TOOL; DECISIONS ABOUT THE CONDITION, SAFETY OR MAINTENANCE OF ELECTRICAL EQUIPMENT REMAIN YOUR RESPONSIBILITY.

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, SYNERGY DATA AND ITS OFFICERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED. SYNERGY DATA’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID TO SYNERGY DATA FOR YOUR USE OF THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS. WHERE A CUSTOMER AGREEMENT SETS A DIFFERENT LIMIT, THAT LIMIT APPLIES TO THE CUSTOMER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

Indemnity. You will defend and indemnify Synergy Data against claims, damages and expenses (including reasonable attorneys’ fees) arising from Customer Data you enter, your breach of these Terms, or your unlawful use of the Service, except to the extent caused by Synergy Data. Synergy Data may control the defense of any such claim with counsel of its choosing, and you will cooperate in that defense. You will not settle any such claim in a way that imposes an obligation or admission on Synergy Data without its written consent.

8. Suspension and termination

Synergy Data or your Customer administrator may suspend or terminate your access at any time, including if you breach these Terms, your employment or engagement with the Customer ends, or the Customer’s subscription ends. You may stop using the Service at any time; ask your administrator to deactivate your account. If Synergy Data discontinues the Service, it will give Customers reasonable advance notice and a reasonable period to export Customer Data, unless a Customer Agreement provides otherwise.

On termination your right to use the Service ends. Customer Data is handled as any Customer Agreement and our Privacy Policy provide. Sections 4 (license to operate, for the period needed to wind down), 5, 7, 9 and any other provisions that by their nature should survive will survive termination.

9. Governing law, disputes and general terms

Governing law and venue. These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be brought exclusively in the Superior Court of Paulding County, Georgia, or the United States District Court for the Northern District of Georgia, Rome Division, and you consent to their jurisdiction. Before filing a claim, each party agrees to notify the other in writing and to attempt in good faith to resolve the dispute for at least 30 days. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after it arises, or it is permanently barred.

Changes to these Terms. We may update these Terms. We will post the revised Terms at https://www.synergydata.us/terms with a new effective date and, for material changes, notify users through the Service or by email. For material changes, we may ask you to accept the revised Terms the next time you sign in. Continued use after the effective date means you accept the revised Terms.

Notices. Notices to Synergy Data go to client.support@synergydata.us or to our address above. Notices to you may be sent to the email address on your account or shown in the Service.

General. These Terms, the Privacy Policy and any applicable Customer Agreement are the entire agreement about the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. These Terms create no rights for anyone other than you and Synergy Data, and they do not create any agency, partnership, employment or joint-venture relationship. Headings are for convenience only.

Contact. Synergy Data Solutions, LLC, 55 East Paulding Drive, Suite 152, Dallas, GA 30157 · client.support@synergydata.us · 470-877-1068.